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Support

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For questions, feedback or to report content that breaks our terms, email support@trifoyl.com.

Frequently asked questions

How do I delete my account?

In the app, go to Settings → Account → Delete account. If you cannot use the app, sign in and delete it on the web: https://trifoyl.com/en/delete-account. See the Privacy Policy for what deletion removes.

I forgot my password

On a device that is still signed in, open Settings → Account → Password to set a new one, or sign in with a passkey instead. If you lose every sign-in method and device, we have no way to recover your account.

I got a new phone

Sign in on the new phone with a passkey or your username and password. Remove devices you no longer use under Settings → Devices.

Can you read my messages?

No. Messages and files are end-to-end encrypted, and only the devices in the conversation can decrypt them. See the Privacy Policy.